Outline

Rawson Consulting partnered with a leading emergency services organisation to refresh a critical uniform supply contract. The goal was to ensure alignment with public sector procurement requirements while supporting long-term operational needs and frontline suitability.

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The engagement

We applied a structured, consultative approach to support the transition from a traditional contract model to a modern, outcomes-based procurement framework. Our engagement focused on:

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• Planning & Analysis: Working alongside internal teams, we reviewed existing procurement practices and identified opportunities to streamline processes and enhance performance monitoring

• Procurement Strategy: We supported the development of a procurement plan aligned with government standards and tailored to the organisation’s operational and safety requirements.

• Supplier Engagement: Facilitated a competitive market process to help select a supplier capable of meeting quality, compliance, and logistics expectations.

• Transition Planning: Guided a structured rollout plan designed to minimise disruption, support continuity, and introduce a digital ordering platform.

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What we delivered
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• A modern procurement model that balances commercial efficiency with operational resilience.

• A catalogue aligned with safety and role-specific needs.

• A new online portal has been introduced to streamline uniform ordering.

• A structured transition supported by planning and internal capability.

• A contract model positioned for ongoing service quality and supplier accountability.

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Benefits delivered

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• Procurement Compliance: Fully aligned with New Zealand Government Sourcing Rules.

• Tailored Solutions: Uniform options suited to frontline operational and safety requirements.

• Improved Process Design: Streamlined catalogue and supplier engagement, supporting more efficient procurement cycles.

• Commercial Impact: Enabled meaningful commercial benefits, including a reduction in Total Cost of Ownership without compromising service standards.

• Resilient Transition: Supported a change process that limited disruption and maintained continuity of service.

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