Ministry of Social Development
Engagement: Business change / Digital Transformation
Sector: Social Services
Client: Te Kāhui Kāhu, Ministry of Social Development
"Rawson Consulting provided greater insights and improved visibility of our core processes."
"Rawson Consulting delivered an outstanding engagement for us. They worked exceptionally well with all our staff and built a high level of trust and confidence through their methodology and process, excellent communication, and quality deliverables.
Their team are professional, highly capable, and friendly and we thoroughly enjoyed working with them. The use of LINQ as business modelling tool was a perfect match for this work. What they have delivered has provided our organisation with greater insights and improved visibility of our core processes which will lead to enhanced decision making in the future.
I’d highly recommend Rawson Consulting to any other agency looking to improve their critical business processes
"
- Di Davies
National Manager Strategy and Projects
Te Kāhui Kāhu
Ministry of Social Development
Time to Assess Accreditation Review and Time Baseline
The Organisation
Te Kāhui Kāhu is a business unit within the Ministry of Social Development who undertake accreditation assessments for up to 2,000 social service organisations seeking accreditation across the country. The organisations range from out of school care and recreation (OSCAR) organisations to adult literacy programmes.
The Challenge
Te Kāhui Kāhu needed a clear understanding of how long its accreditation assessments took, why timelines varied, and where improvements could be made. Leadership sought a trusted partner to deliver accurate process insights, identify improvement opportunities, and provide a robust evidence base for change.
Our Solution
Rawson Consulting applied its proven process review methodology, customised for Te Kāhui Kāhu’s unique needs.
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Engaged stakeholders at all levels through governance and working groups.
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Mapped the entire accreditation process in fine detail using the LINQ business modelling tool through targeted mapping sessions and interviews with process owners and actors.
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Validated findings with time-and-motion studies across four regional locations.
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Refined the data through rigorous quality checks, removing anomalies and ensuring accuracy.
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Modelled future improvements to prioritise initiatives with the greatest potential impact.
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Delivered a digital twin of Te Kahui Kahu’s assessment accreditation process identifying detailed process steps and associated roles and technology assets to the minute that can be used in the future to model any manner of change scenarios easily assessing the impact on the business unit.
The Results
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A validated, detailed time baseline for every stage of the accreditation process.
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Clear identification of high-value improvement opportunities backed by solid data.
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Enhanced organisational insight, enabling evidence-based decision-making.
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Project delivered, strengthening confidence in future change initiatives.
The Impact
Through a structured, data-driven approach, Rawson Consulting has empowered Te Kāhui Kāhu with a crystal-clear view of its accreditation process — what it takes, where it can improve, and how to measure success going forward.
With Rawson Consulting's support, the organisation is well positioned to increase evidenced based decision making and deliver greater value to the communities it serves.
